Asus ROG 3, ZenFone 7 Users Are Having Trouble Playing HD Videos on Netflix

ROG Cellphone Three and ZenFone 7 collection smartphone customers have complained about not having the ability to play HD movies on Netflix on Asus boards. Among the affected customers declare that their gadgets have misplaced the Widevine L1 standing that enables gadgets to stream movies in HD from OTT platforms reminiscent of Netflix. As per one person, the issue is as a result of the “Widevine L1 secret’s deleted from the machine”. Asus has acknowledged {that a} small variety of customers are affected and has mentioned that the issue is because of a bug within the SoC firmware of the telephones. The corporate has requested affected customers to take their telephones to an Asus service centre.

A number of customers of ROG Phone 3, ZenFone 7 in addition to Zenfone 7 Pro have taken to Asus forums to complain that they’re unable to play movies in HD high quality on Netflix on their handsets. Whereas some say that it is because the “widevine secret’s deleted from the machine”, others say that their Widevine L1 standing has been downgraded to Widevine L3. The Widevine L1 DRM expertise is utilized by a number of streaming providers like Netflix and Amazon Prime Video. It permits customers to stream movies from Netflix in HD high quality. With out it, the video high quality is capped at 540p.

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As reported by XDADevelopers, Asus has requested the affected customers to go to an Asus service centre to get their ROG Cellphone 3, ZenFone 7/ ZenFone 7 Professional handsets fastened. The Taiwanese firm additionally mentioned on its discussion board that the issue is attributable to a bug within the telephones’ SoC firmware and might solely be fastened at a service centre.

“Asus is conscious of this situation which impacts a small variety of customers and is attributable to a bug from our SOC vendor Qualcomm. If this has occurred we urge you to contact Asus customer support in your area,” the report quotes Asus as saying.

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